Tuesday, February 07, 2006

Refund Please

Amazon refunds you the difference if they reduce a price within 30 days of purchase? News to me, and I can’t find any mention of this policy on Amazon’s help pages. Is this for real? (via Rod Begbie at Groovy Mother, who says it is)

Comments:

It absolutely works:

Thank you for writing to Amazon.com.

The discounts we offer for items on our web site do vary from time to
time. I've checked your orders, and found that we now offer a
greater discount on "The Life Pursuit", "Comfort of Strangers", "The
Greatest" and "Morningwood" than at the time you placed your order.

Since these items were shipped so recently, I have requested a refund
of $9.06 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should be processed in the next few days and will appear as a
credit on your next billing statement.

You may view returns and refunds by clicking the "Your Account" link
at the top of our web site, then clicking "Go!" next to "open and
recently shipped orders." Completed refunds will appear at the
bottom of an individual order's summary page.

I hope this solution is satisfactory. Thank you for shopping at
Amazon.com--we hope you will visit us again soon.

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our web site.

Best regards,

Jayachithra P.
Amazon.com Customer Service
http://www.amazon.com
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Check your order and more: http://www.amazon.com/your-account

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